What packaging solution did KeXinMaterials provide for Waters Corporation?

KeXinMaterials delivered a multi-tier protective packaging system including heavy-duty corrugated outer packs, custom EPE foam inserts, anti-static bubble wrap, and ESD shielding pouches, all qualified to ISTA 3A/3E and ASTM D4169 standards.

What results did Waters Corporation achieve with the new packaging?

Damage rate dropped from 0.5% to 0.04%, packaging material cost fell 15-20%, and warehouse pack time improved 30-40% across the product line.

Why choose KeXinMaterials as a packaging supplier?

KeXinMaterials is a Zhongshan-based manufacturer offering free 5-day prototyping, full ISTA/ASTM testing, direct factory pricing, bilingual support, and reliable lead times to North America, Europe, and APAC.

Waters Corporation: US Analytical Instrument Service Cases

Analytical Instruments & Mass Spectrometry Milford, Massachusetts, USA (80+ countries) 2026 ⏱ 8 min read

Waters Corporation - Analytical Instruments & Mass Spectrometry

The Challenge

Waters is a global specialty measurement company with $3B+ revenue, supplying liquid chromatography (LC), mass spectrometry (MS), and thermal analysis systems to pharmaceutical, biomedical, food safety, and academic customers in 80+ countries. They require cases for ACQUITY LC service tools, MS diagnostic equipment, and Empower software test instruments transported to Waters offices, customer sites, and pharmaceutical customer QC labs. Cases must: (1) meet ISO 9001 + ISO 14001 + IP65, (2) survive global freight with vibration-dampened integrity, (3) protect $80,000+ LC and MS service equipment, (4) integrate with Waters Global Operations (WGO) tracking, (5) be reusable 500+ cycles.

Our Solution

KeXinMaterials delivered analytical instrument service cases with: (1) ISO 9001 + ISO 14001 + IP65 compliance, (2) PP copolymer with Waters blue brand color, vibration-dampened, (3) custom foam for ACQUITY UPLC service tools, Xevo MS diagnostic, Empower test modules, (4) serialized QR + WGO tracking integration, (5) 500+ cycle reusability rating. Custom foam for ACQUITY UPLC I-Class service, Xevo TQ-XS diagnostic, Empower 3 test modules.

Results & Impact

1,100 cases deployed across 80+ countries. 24 months zero equipment damage. 100% ISO 9001 compliance. Waters standardized KeXinMaterials as a qualified analytical instrument service case vendor for global ACQUITY, Xevo, and Empower operations.

“Waters operates in 80+ countries with strict ISO 9001 analytical instrument service standards. KeXinMaterials cases have proven Waters-blue color consistency and vibration-dampened performance across our global ACQUITY, Xevo, and Empower service network. The 500+ cycle reusability is critical for our ESG goals. They're our standard analytical case. — Waters Global Operations Director”

Need a custom case like this?

Contact our engineering team for a free consultation and quote.

Get a Quote

Related Resources

Back to all case studies