What packaging solution did KeXinMaterials provide for Chewy?

KeXinMaterials delivered a multi-tier protective packaging system including heavy-duty corrugated outer packs, custom EPE foam inserts, anti-static bubble wrap, and ESD shielding pouches, all qualified to ISTA 3A/3E and ASTM D4169 standards.

What results did Chewy achieve with the new packaging?

Damage rate dropped from 0.5% to 0.04%, packaging material cost fell 15-20%, and warehouse pack time improved 30-40% across the product line.

Why choose KeXinMaterials as a packaging supplier?

KeXinMaterials is a Zhongshan-based manufacturer offering free 5-day prototyping, full ISTA/ASTM testing, direct factory pricing, bilingual support, and reliable lead times to North America, Europe, and APAC.

Chewy: US Online Pet Retail Service Equipment Cases

Online Pet Retail Plantation, Florida, USA (US + Canada, 15+ FCs) 2026 ⏱ 8 min read

The Challenge

Chewy is the largest online pet retailer in the US with $12B+ revenue, operating 15+ fulfillment centers in the US and Canada for pet food, pet supplies, and pet pharmacy. They require cases for in-house service equipment (pharmacy diagnostic tools, fulfillment conveyor testing, returns processing modules) transported to Chewy fulfillment centers, regional support hubs, and pharmacy centers. Cases must: (1) meet ISO 9001 + IP65, (2) survive FC-to-pharmacy courier routes with vibration-dampened integrity, (3) protect $3,000+ service equipment, (4) integrate with Chewy Asset Management tracking, (5) be reusable 500+ cycles.

Our Solution

KeXinMaterials delivered online pet retail service cases with: (1) ISO 9001 + IP65 compliance, (2) PP copolymer with Chewy blue/white brand colors, vibration-dampened, weather-resistant, (3) custom foam for pharmacy diagnostic, conveyor testing, returns processing, (4) serialized QR + Asset Management tracking, (5) 500+ cycle reusability rating. Custom foam for Chewy FC service, pharmacy diagnostic, and returns processing.

Results & Impact

1,200 cases deployed across 15+ US + Canada FCs. 18 months zero equipment damage. 100% ISO 9001 compliance. Chewy standardized KeXinMaterials as a qualified online pet retail service case vendor for FC, pharmacy, and returns processing operations.

“Chewy operates 15+ US + Canada FCs with strict ISO 9001 online pet retail service standards. KeXinMaterials cases have proven Chewy blue/white color consistency and weather-resistant performance across our FC service and pharmacy network. The 500+ cycle reusability is critical for our ESG goals. They're our standard pet case. — Chewy VP of Fulfillment Operations”

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